We accept returns on all items, including earrings, that are sent back to us unworn and in their original packaging.
We are unable to accept returns on items purchased from our stockists. Please contact them directly to process your return.

We are currently operating an extended returns policy over the gifting season purchases made between 15th November and 25th December 2024 are eligible for return or exchange up until 15th January 2025. 
 
If you wish to return or exchange an item, please have the email address you used to place your order and the order number ready and proceed via the returns portal link: Returns Portal
 
Please note the following: 

• Ensure all returned items are in their original condition, unused, with all tags attached and undamaged box and pouch, as they're part of the product. While trying them on at home is acceptable, please handle them with care, especially delicate items like jewellery. Once used as worn, they can't be considered unused anymore.  
• Please pack the item and its box in another sturdy carton to prevent damage to the original packaging, ideally using the outer packaging from your order. 
• If required, print and tape the return label to the outside of your return parcel – cover any prior shipping address.
• If your return is not shipped within 14 business days of issuing the return label, the items will no longer be eligible for return.

HATTON LABS reserves the right to reject any items for exchange or return that do not meet the above requirements. If your exchange or return is rejected, you will be notified by email.
Once your return is received, inspected, and approved, we will refund via your original payment method. You will receive an email confirming when the refund is issued. It may take up to 10 business days to receive your refund depending on your payment processor. 

For all returns the customer is responsible for the return shipping cost, which will be deducted from your refund. The original shipping cost will also not be refunded. 
If the return is for an exchange we will need to receive the payment of shipment costs via PayPal in advance of sending out the replacement item.
Please be aware that HATTON LABS won't refund taxes, duties, or any additional charges for orders outside the UK, and shipping costs for uncollected packages won't be reimbursed.


QUALITY GUARANTEE

If you receive an item classified as faulty and/or damaged, you must contact us within 14 days of receipt via the returns portal: Returns Portal

Hatton Labs' quality assurance policy addresses potential manufacturing flaws and does not hold responsibility for issues resulting from failure or damage caused by improper use or carelessness e.g. cracks from adjusting chain clasps too vigorously/frequently or bending of earring clasps or changes in appearance, flaws. And damages resulting from typical usage and the natural aging process, such as scratches, oxidation of silver, or the gradual fading of gold plating.