Customer Care / Product Care

Product Care

.925 Sterling Silver
Hatton Labs silver-based jewellery is created using .925 Sterling Silver. Silver is a precious metal that tarnishes when exposed to substances in the air, such as salt and sulphur. This tarnishing is a natural occurrence and can be easily removed with gentle cleaning. To preserve the polish and keep your jewellery looking as new and shiny as possible, we include a polishing cloth with every order and recommend following our care and maintenance instructions.

 

Storing Your Silver Jewellery
Sterling Silver should always be kept dry. Make sure to store your jewellery away from water and avoid exposure to products containing chemicals, including but not limited to chlorine, soap, sanitizer, perfume, and all cleaning products. Remove your jewellery before activities such as showering, swimming, being in humid weather (including saunas and steam rooms), participating in physical activities, carrying and moving heavy items, and when sleeping. It's best to store silver in a cool, dry place, away from sunlight and humidity. Ideally, we recommend storing your precious jewellery in the soft fabric pouch that comes with your product or a lined jewellery box to minimize exposure to air and prevent scratching.

 

Cleaning and Maintenance
It is recommended to regularly clean your silver jewellery using a few drops of mild pH-neutral soap in slightly warm water and your polishing cloth. Gently rub the surface to remove dirt and tarnish. Do not use any harsh chemicals or abrasive materials that can scratch the surface. After cleaning, make sure to dry and polish the jewellery completely before storing. It is recommended to take your jewellery to a reputable jeweller for professional cleaning annually.