We ship to most countries worldwide. Please check if we ship to your specific country during checkout.

All Hatton Labs jewellery is manufactured in Italy.

Yes, we use only solid sterling silver. No items are made from brass or are silver plated.

Yes, all our pearls are real freshwater farmed pearls; we do not use synthetic pearls.

For professional cleaning, take your jewellery to a jeweler annually. We provide a polishing cloth with each product; use it gently once a week for maintenance.

We recommend avoiding water exposure. Do not wear jewellery when showering, swimming, or in humid environments. Store it away from sunlight and heat.

We don't have a Hatton Labs store, but our products are available internationally through various stockists. Click here to view our stockists.

We ensure each product is accurately described and inspected for quality. If you receive a defective item, contact customer support at theshop@hattonlabs.com. We offer refunds or replacements within 30 days if needed, but cannot refund if the item has been altered by you.

You have 14 days to cancel your purchase without reason, except for personalized items. Contact us at theshop@hattonlabs.com with your details to cancel.

If you cancel, we will reimburse your payment, including delivery costs. Returns must be in their original condition and packaging. You are responsible for return shipping costs.

Klarna is a Swedish payment service provider used by over 200,000 stores globally, ensuring secure payments.

Yes, you can view Klarna purchases and payment schedules through the Klarna App or website.

Yes, Klarna securely processes all payments. Hatton Labs does not store any card details.

Yes, you can pay early via the Klarna App or their website.

Klarna will notify you of due payments and receipts. You can also check your payment status in the Klarna App.

After confirming your return, Klarna will adjust your payment schedule or refund any payments collected.

Contact Hatton Labs for order status, or Klarna for assistance with payment due dates.

Refunds are processed within 5-7 business days once the cancellation is registered.

Refunds are issued to the card originally used at checkout.

Visit the Klarna App or Klarna’s Customer Service page for support.